Patient Satisfaction

Following surgery at Surgical Specialty Center of Baton Rouge, our patients are asked to tell us about their satisfaction with all aspects of their stay. Our patient satisfaction measurement program is conducted by Press Ganey Associates, located in South Bend, Indiana. Press Ganey is the health care community's top measurement and improvement company. Press Ganey mails questionnaires to a randomly selected sample of patients, after discharge from the hospital.

SSCBR participates in two surveys with Press Ganey: Ambulatory Surgery and Inpatient. The Ambulatory Surgery survey is mailed to randomly selected patients discharged the same day of surgery. The Inpatient Survey is mailed to randomly selected patients who stayed at least one night following their surgical procedure.

Overall Patient Satisfaction Score – Ambulatory Surgery 

SSCBR is BETTER than the average of facilities participating in the Press Ganey Ambulatory Surgery survey for the first 3 quarters of 2012.

Overall Patient Satisfaction Score – Inpatient Surgery

SSCBR is BETTER than the average of facilities participating in the Press Ganey Inpatient Surgery survey for each quarter in 2012.